Dubai Outsource Zone (DOZ)
2007
160
DOZ
Physical Address
Dubai Outsource Zone, Academic City Road, Dubai, United Arab Emirates
About Dubai Outsource Zone (DOZ)
A specialized free zone designed to support outsourcing companies, offering advanced infrastructure and business-friendly regulations for BPO, IT, and back-office operations
About Dubai Outsource Zone
Established in 2004 as part of the Dubai Development Authority’s strategic initiative to diversify the emirate’s economy, Dubai Outsource Zone represents a pioneering approach to creating a dedicated ecosystem for global business services and outsourcing operations. Spanning a purpose-designed campus in Dubai Academic City area, the development was conceptualized as a comprehensive outsourcing hub that would transform the region’s service delivery landscape by attracting global shared service centers while nurturing local business process capabilities. The master plan follows a service-centric design that prioritizes operational efficiency, connectivity, and scalability—with campus-style developments featuring large floor plates, redundant infrastructure, and 24/7 operational capabilities designed to support continuous service delivery models across multiple time zones.
What distinguishes Dubai Outsource Zone from conventional business parks is its specialized focus on the unique requirements of outsourcing operations and shared services. The zone’s infrastructure includes purpose-built facilities for contact centers, technical support operations, back-office processing, and knowledge-based services—with enhanced power reliability, telecommunications redundancy, and specialized technical infrastructure supporting continuous business operations. This physical foundation is complemented by a regulatory framework specifically designed for service delivery operations, with streamlined processes for workforce management, 24/7 operational licensing, and cross-border service provision that address the unique operational requirements of global business services.
Outsourcing Ecosystem
Dubai Outsource Zone has evolved into a comprehensive service delivery ecosystem that houses numerous outsourcing providers spanning the entire spectrum of business services—from customer contact centers and technical support operations to financial processing units, HR shared services, and knowledge process outsourcing. This concentration of service delivery expertise creates a dynamic environment where operational excellence, process optimization capabilities, and global delivery models converge, facilitating sophisticated service operations that support clients across multiple geographies and industry sectors.
The zone’s ecosystem extends beyond traditional outsourcing players to encompass the full spectrum of the global business services value chain—from service delivery specialists and process consultants to technology enablers, quality assurance experts, and workforce development providers. This diversity creates natural synergies where various service specializations complement and reinforce each other, enabling comprehensive delivery models that leverage multiple capabilities and operational insights. Supporting this core service community is a sophisticated network of ancillary providers including specialized recruitment agencies, training organizations, technology vendors, and operational consultants that enhance the functional capabilities of the service delivery ecosystem.
Available License Types
Choose from a comprehensive range of specialized business licenses designed to support various commercial activities in the DOZ free zone
Commercial
General trading and business activities
Creative Industries
Design, arts and creative services
Service
Support and service industriesEach license type has specific approvals and requirements to suit different types of businesses. Our experts will help you choose the most appropriate license for your business operations.
Why Choose DOZ for Your Business
Discover the unique advantages that make Dubai Outsource Zone (DOZ) a leading free zone for international business and strategic growth opportunities
Specialized Outsourcing Ecosystem
Immersion in a dedicated environment focused exclusively on business process outsourcing, shared services, and knowledge-based operations, fostering natural synergies with complementary service providers, technology partners, and talent resources in a purpose-designed service delivery district.
Service-Optimized Infrastructure
Access to purpose-built facilities designed for service delivery operations, including enhanced power reliability, telecommunications redundancy, high-capacity internet connectivity, and technical infrastructure optimized for 24/7 operational models.
Operational Cost Advantages
Significant cost efficiencies compared to other global service delivery locations, with competitive facility leasing rates, reasonable operational expenses, cost-effective talent acquisition, and overall value proposition that enhances service delivery economics.
Multilingual Talent Access
Proximity to a diverse pool of multilingual professionals capable of supporting service delivery in multiple languages, with particularly strong capabilities in English, Arabic, South Asian languages, and various European languages.
Strategic Time Zone Positioning
Operation from a strategic geographic location that bridges global time zones, enabling efficient service delivery to Asian markets in the morning, European markets during mid-day, and American markets in the evening from a single location.
24/7 Operational Framework
Regulatory environment specifically designed to support round-the-clock service operations, with streamlined processes for shift work, night operations, weekend staffing, and continuous service delivery models across all days of the week.
100% Foreign Ownership
Complete ownership of your service delivery operation without local partner requirements, giving international outsourcing providers full control over operational decisions, service methodologies, and business development approaches.
Global Connectivity Advantages
Exceptional international connectivity through world-class telecommunications infrastructure, extensive airline connections, and digital linkages that facilitate seamless interaction with clients, delivery centers, and corporate headquarters across global locations.
Business Continuity Strength
Robust infrastructure for service continuity including reliable power systems, redundant telecommunications, stable political environment, and comprehensive disaster recovery capabilities that enhance operational resilience for critical service functions.
Service Industry Networking
Regular industry events, outsourcing forums, service excellence conferences, and business development initiatives that facilitate connections with potential clients, delivery partners, technology providers, and industry specialists.
Operational Scalability
Environment that supports rapid scaling of service operations with available expansion space, flexible facility options, accessible talent pools, and streamlined processes for growing service delivery capacity in response to business requirements.
Quality of Life Advantages
Attractive living conditions for expatriate service management personnel, with high-quality housing options, international education facilities, comprehensive healthcare, diverse recreational opportunities, and overall lifestyle benefits that aid in attracting and retaining key operational talent.Ready to Join the World's Leading Trading Hub?
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Setup Process
A streamlined 25-step process to establish your commodity trading business in the Dubai Outsource Zone (DOZ)
Operational Consultation
1-2 days
Meet with Dubai Outsource Zone specialists to discuss your specific service delivery model, operational requirements, staffing approach, and growth objectives. This specialized consultation addresses the unique aspects of establishing outsourcing operations with consideration for 24/7 service delivery, workforce management, and technical infrastructure.
Service Activity Assessment
2-3 days
Conduct a preliminary review of your service offerings, operational processes, and delivery methodologies to ensure alignment with Dubai Outsource Zone's specialized focus on business process outsourcing, shared services, and knowledge-based operations.
Facility Requirements Analysis
3-5 days
Determine precise specifications for your service operation including workspace configuration, technical infrastructure, telecommunications requirements, training facilities, and operational areas based on your service delivery model and staffing projections.
Site Selection & Facility Tour
1-2 days
Tour available operational spaces within Dubai Outsource Zone to identify suitable facilities based on your workspace requirements, technical specifications, and connectivity needs for your service delivery operations.
Operational Regulatory Briefing
1 day
Receive comprehensive briefing on operational regulations, workforce management requirements, data protection standards, and service delivery compliance specific to your outsourcing activities within the UAE.
Company Name Reservation
2-4 days
Submit your service company name for approval and reservation. Names are evaluated for compliance with naming conventions and to prevent confusion with existing service organizations in the UAE registry.
Initial Application Submission
1-2 days
Complete and submit the preliminary application forms with company information, shareholder details, and proposed service activities to initiate the formal review process with Dubai Outsource Zone Authority.
Operational Business Plan Submission
5-7 days
Submit a comprehensive business plan detailing your service delivery model, operational approach, staffing strategy, technology infrastructure, client acquisition plans, and growth projections specific to your outsourcing operations.
Document Submission
3-5 days
Submit required documentation including corporate documents, shareholder information, service delivery portfolio, operational frameworks, and business continuity plans through the application portal.
Operational Compliance Review
5-7 days
Undergo evaluation of your proposed service delivery model, operational frameworks, data security measures, and business continuity plans to ensure alignment with Dubai Outsource Zone standards and regulatory requirements.
Application Review
7-10 days
Your complete application undergoes review by Dubai Outsource Zone authorities who evaluate operational viability, service delivery capabilities, technical infrastructure, and alignment with the free zone's business services development objectives.
Initial Approval
3-5 days
Receive initial approval for your service business establishment in Dubai Outsource Zone, confirming eligibility to proceed with the registration process for your outsourcing operations.
Facility Lease Agreement
2-3 days
Sign the lease agreement for your selected operational space, specifying technical requirements, infrastructure specifications, telecommunications needs, and facility configuration for your service delivery operations.
Fee Payment
1-2 days
Pay the required fees including registration fee, service license fee, facility lease security deposit, and establishment card fee through the online payment portal.
License Issuance
3-5 days
Receive your Dubai Outsource Zone business license, officially authorizing your company to operate within the free zone for specified service activities and outsourcing operations.
Immigration Card Issuance
3-5 days
Obtain your establishment immigration card, enabling your service company to sponsor visas for operational managers, team leaders, service delivery specialists, and support personnel.
Facility Handover
1-2 days
Receive access to your leased operational facility, including basic infrastructure, connectivity points, and standard office configurations as specified in your lease agreement.
Operational Setup
10-20 days
Set up your service delivery facility with appropriate workstations, telecommunications equipment, technical infrastructure, training areas, and operational zones based on your specific service delivery requirements.
Technology Implementation
7-14 days
Install and configure service delivery platforms, customer management systems, operational software, telecommunications infrastructure, and other specialized technology solutions essential for your outsourcing operations.
Connectivity Establishment
5-10 days
Set up high-capacity internet connections, voice communications infrastructure, data transmission capabilities, and specialized connectivity solutions for your service delivery operations and client interactions.
Bank Account Opening
7-10 days
Open corporate bank accounts with local or international banks operating in Dubai, facilitating financial operations for your service business including payroll processing and operational expenses.
Staff Visa Processing
15-20 days
Begin processing employment visas for your service delivery team, operational managers, technical specialists, and support personnel, with consideration for shift-based staffing models and 24/7 operational requirements.
Recruitment Initiation
15-30 days
Launch recruitment activities for service delivery personnel, team leaders, quality specialists, and operational support staff according to your staffing plan and operational requirements.
Training Program Implementation
10-15 days
Establish your training infrastructure, develop onboarding programs, prepare operational training materials, and implement skill development frameworks for your service delivery personnel.
Commencement of Service Operations
1-2 days
Begin service delivery operations, client engagements, and outsourcing activities through your established facility following completion of all setup requirements, staff onboarding, and operational readiness verification.
Total Timeline
2-4 weeks typical setup
Documentation
Comprehensive support provided
Expert Guidance
End-to-end assistance
Eligibility Requirements & Documentation
Comprehensive requirements and documentation needed for establishing your free zone business
Required Documents
Passport copies
Color copies of passport with minimum 6 months validity for all shareholders, directors, and key operational managers. Additional documentation may be required for 24/7 operational management personnel.
UAE visa copies
For existing UAE residents - copies of current residence visa with sponsor information clearly indicated.
Emirates ID
For existing UAE residents - clear copies of Emirates ID (front and back).
Passport-size photographs
Recent passport-size photographs with white background (8 copies). Additional copies may be required for facility access cards and operational area credentials.
Operational business plan
Comprehensive business plan detailing your outsourcing operations, service delivery model, staffing approach, technology infrastructure, client acquisition strategy, and operational growth plans specific to your service offerings.
Permitted Activities
Business Process Outsourcing
Provision of outsourced business processes including customer service, technical support, back-office operations, and administrative functions for client organizations across multiple industries
IT Outsourcing
Delivery of outsourced information technology services including application development, infrastructure management, technical support, and specialized IT functions for client organizations
Contact Center Operations
Management of customer interaction centers handling inbound and outbound communications across multiple channels including voice, email, chat, and social media for client organizations
Financial Process Outsourcing
Provision of outsourced financial and accounting services including accounts payable, accounts receivable, financial reporting, payroll processing, and specialized financial functions
Human Resources Outsourcing
Delivery of outsourced HR functions including recruitment administration, payroll processing, benefits management, personnel record maintenance, and employee services for client organizations
Restricted Activities
Amenities Available in This Free Zone
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Dubai Outsource Zone, Academic City Road, Dubai, United Arab Emirates